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Why did my iPhone crash?

Image by Bruno Glätsch from Pixabay

Are you one of those users who recently lost their iPhone because it crashed? You may be confused as to why this happened and can’t place your mind on the primary cause. The recent crash that occurred to lots of iPhones with iOS 11 happened due to a random iOS bug.

According to an iPhone user, here’s a description of the incident “Woke up this morning to my iPhone restarting all by itself. I could only make and accept calls before it restarts again, but accessing other apps like text messaging and viewing notifications have to be quick before it restarts to the black screen and the apple logo thing before its back to normal for few minutes.”

Well, report reaching us says in the run-up to the crash, it was reported that the handheld devices were noticed to heat up. This heat-up incident and the sudden restart of the iPhone were due to a bug in iOS 11 that caused the processor usage to increase by 100% when an app gets a notification. The slowing down of the processor due to the amount of space a notification consumes makes the device heat up above usual, causing the device to restart or to crash.

This is primarily the cause of the recent crash, and fortunately for everyone experiencing it, there’s a solution. The solution comes in an updated operation system, iOS 11.2. and I believe Apple has passed a circular explaining the recent update.

If your iPhone undergoes the unnecessary heating up and restarts unexpectedly, follow these steps to turn off notifications for all apps on your device before updating to iOS 11.2.

  • Go to “Settings” and locate the “Notifications” tab
  • Tap an app, then turn off “Allow Notification” and repeat this step for all active applications.
  • Then revert to “System settings” and go update your OS to iOS 11.2.
  • After the update, go back to “Settings” and to the “Notifications” tab and turn on “Allow Notification” on each app all over.

If you’re having issues with updating your device or still facing the same issue after the update, then the problem is not with a bug but maybe due to a software issue. At this point, the best-advised thing is to restart the phone to give the running apps a chance to reset automatically.

  • Press the power button until the slide to power option displays on the screen. If you’re using an iPhone X, XR, XS, or XS Max, press and hold the Volume Down button and the side button simultaneously to reach the slide to power off option.

If it were a case of a frozen phone when the iPhone crashed, you’d need to conduct a hard reset rather than turn the phone off. A Hard-reset is different from turning the phone off and on because your iPhone goes off and on abruptly. To hard reset your iPhone;

  • iPhone XS, X, and 8: Hold and release the Volume Up and Volume Down button, then hold the side button. Release the side button only when the Apple logo displays on the screen.
  • iPhone 7: hold the power button and Volume Down button simultaneously until the Apple logo displays.
  • iPhone SE, 6s, and earlier: Press the Home button and the power button simultaneously until you see the Apple logo displays on the screen.

Try these few means and see if your problem gets solved as there are many other causes of a crashed iPhone. This article would be updated as you request for more solutions.