FAQ

How do I get a quote for my device?

Go to sellbroke.com/sell and select your device type, brand, and exact model. Choose your condition (Sealed Box, Flawless, Good, or Broken/Defects) and check any applicable defects. Your cash offer appears instantly — no account, no email, no signup required. The price is calculated live from current market data and updates daily.

Does SellBroke buy broken devices?

Yes — broken devices are our specialty. Cracked screens, dead batteries, liquid damage, bad motherboards, devices that won't power on — all accepted. Most buyback services require devices to be fully functional. SellBroke prices broken devices based on parts and salvage value. Select the defects that apply when getting your quote and your offer adjusts automatically.

How long is my offer valid after I accept?

Your offer is locked for 21 days from when you accept. If your device doesn't arrive within 21 days, the offer expires — but you can always return to sellbroke.com and get a fresh quote. Most competitors lock offers for 7–14 days. The 21-day window gives you more time to pack and ship.

What if my exact model isn't listed?

Contact us at sellbroke.com/contact with your model name, specs, and condition. We buy thousands of models and can often make an offer even if the model isn't in our catalog yet. Include the brand, model number, RAM, storage, and any defects.

Are SellBroke prices negotiable?

No — our prices are generated by market data algorithms and updated daily to reflect current resale values. The price shown is our best offer. If you believe your device is in better condition than you described, select the more accurate condition and the price will update automatically.

What condition grades does SellBroke use?

SellBroke uses four condition grades: Sealed Box (factory sealed, never opened), Flawless (no visible scratches or damage, fully functional), Good (visible signs of use but fully functional), and Broken/Defects (one or more defects selected from the list). Selecting defects reduces the offer based on the severity of each issue.

How do I ship my device to SellBroke?

After accepting your offer and entering your address, we email a free prepaid UPS Ground label within minutes. Pack your device securely — bubble wrap and a snug-fitting box is ideal. Drop it at any UPS location, UPS Store, or UPS drop box. Most customers ship within 1–3 days of accepting their offer.

Do I need to include RAM, SSD, or other components?

Yes — your offer is based on the specs you selected at quote time, and all components are verified during inspection. For laptops and desktops, leave RAM and storage (SSD/NVMe/HDD) installed. Removing components before shipping will reduce your final payout by the applicable defect percentage. If a component is already missing or defective, select that defect when getting your quote so the price reflects it accurately.

Is shipping really free?

Yes, 100% free for devices shipped from the continental US (lower 48 states). We email a prepaid UPS Ground Saver label immediately after you place your order. You pay nothing for shipping — not the label, not insurance up to $100. Alaska and Hawaii are not covered; customers in those states ship at their own cost.

What if I don't have a printer for the label?

No printer needed. Show the email label on your phone at any UPS Store and they'll print it for you at no charge. Alternatively, you can use a QR code drop-off at participating UPS locations — no printing or scanning required. The label is included in your confirmation email.

Can I drop off my device in person?

Yes. Our warehouse is at 5460 Louie Ln, Reno NV 89511 — open Monday through Friday, 8AM to 4PM. Walk-ins are welcome. No packing required for local drop-offs; just bring the device. Drop-off counts the same as a shipped arrival — payment still goes out within 24 hours of inspection.

Do you accept shipments from outside the US?

We accept devices shipped from the continental United States (lower 48 states) only. Alaska and Hawaii customers can ship at their own cost — we reimburse $25 for one device or $35 for two or more devices in the same shipment. Canada customers may also ship at their own cost with the same reimbursement.

When do I get paid after sending my device?

Payment goes out within 24 hours of your device arriving at our Reno, NV warehouse and passing inspection. Most payments are sent the same day the device arrives. You receive a payment confirmation email when it's sent. If there's any issue with the device, we contact you before making any changes to the offer.

How does SellBroke pay?

We pay via PayPal, Zelle, Venmo, CashApp, or check — your choice when you place the order. PayPal and Zelle are the fastest (usually instant). CashApp and Venmo are also same-day. Checks are mailed and typically arrive in 3–5 business days. No wire transfers or crypto.

What if the device arrives in different condition than described?

If your device arrives in better condition than described, we revise the offer upward and pay the higher amount. If it arrives in significantly worse condition (damage not disclosed), we contact you with a revised offer before doing anything. You can accept the revision or have the device returned to you at no cost — we pay return shipping.

Is there a minimum payout amount?

Yes — the minimum order is $20. Devices with a quote below $20 are not accepted. When getting a quote, if the calculated offer is below $20 it will not proceed to checkout. Most common devices pay well above the minimum.

Is my personal data safe when I sell to SellBroke?

Yes. Every device undergoes a certified data wipe to DoD (Department of Defense) 5220.22-M standards before anything else is done with it — before inspection, before resale, before parting. We can provide a data destruction certificate on request. Your personal files, accounts, and passwords are never accessible to anyone at SellBroke after the wipe.

Should I wipe my device before shipping it?

It's recommended but not required. A factory reset before shipping is good practice. For iPhones and iPads, sign out of iCloud and disable Find My first. For MacBooks, sign out of Apple ID and disable Activation Lock. For Windows laptops, go to Settings → System → Recovery → Reset this PC → Remove everything. We wipe everything on our end regardless.

What happens to my device after SellBroke buys it?

Devices in working condition are professionally refurbished and resold as certified used electronics. Devices with repairable defects may be repaired and resold. Non-working or heavily damaged devices are disassembled and the functional components are resold as replacement parts through our GotLaptopParts.com parts operation. Nothing goes to landfill if it has recoverable value.

Does SellBroke share my personal information?

No. Your name, address, and payment details are used only to process your order and send payment. We do not sell or share customer data with third parties. Your data is stored securely and you can request deletion after your transaction is complete by contacting support@sellbroke.com.